These Terms and Conditions ("Terms") govern your access to and use of the mobile applications, websites, software, content, products and services (collectively, the "Services") provided by Eveco Trip Private Limited (the "Company", "we", "us", or "our"), an Indian company operating under the laws of India, with its principal place of business in Delhi, India.
PLEASE READ THESE TERMS CAREFULLY BEFORE ACCESSING OR USING THE SERVICES.
By accessing or using the Services, you confirm that you have read, understood, and agree to be legally bound by these Terms. This acceptance creates a binding contractual relationship between you ("User", "Rider", or "you") and the Company. If you do not agree to these Terms, you must not access or use the Services.
These Terms replace and supersede any prior agreements, understandings, or arrangements between you and the Company relating to the Services.
The Company reserves the right, at its sole discretion, to suspend or terminate your access to the Services, or any part thereof, at any time and for any reason, including but not limited to violation of these Terms, suspected fraud, misuse of the platform, or legal or regulatory requirements.
Certain features or services may be subject to additional terms, policies, or guidelines ("Supplemental Terms"), which will be disclosed to you in connection with such services. Supplemental Terms form part of these Terms and shall prevail in case of conflict, but only with respect to the relevant service.
The Company may revise or update these Terms from time to time. Updated Terms will be made available through the Application or website. Your continued use of the Services after such updates constitutes your acceptance of the revised Terms.
Your personal information is collected and processed in accordance with applicable Indian laws and the Company's Privacy Policy. You acknowledge and agree that the Company may share necessary information (including contact details and ride data) with drivers, payment partners, insurers, claims processors, or governmental authorities where reasonably required to resolve complaints, disputes, accidents, or legal obligations.
The Services constitute a technology platform that enables Users to connect with independent third-party drivers or transport operators. Unless explicitly stated otherwise, the Company does not provide transportation services and does not act as a carrier.
The Services constitute a technology-enabled platform operated by the Company through its Rider mobile application and related digital interfaces (collectively, the "Application") that allows users ("Riders") to request, arrange, and schedule transportation services with Drivers.
Drivers available on the platform may include:
The Company acts solely as a technology service provider facilitating connections between Riders and Drivers. Unless expressly stated otherwise in a separate written agreement, the Company does not itself provide transportation services and does not operate as a transportation carrier. All transportation services are performed by Drivers, whether independent or Company-associated. You acknowledge that each ride constitutes a direct service relationship between you and the Driver.
Through the Application, Riders may access features including but not limited to:
Service availability may vary by location, demand, vehicle category, or operational constraints. The Company does not guarantee availability of Drivers at any time.
The Platform may offer a ride-sharing or "Pool" feature that enables Riders to share a trip with one or more other Riders for the purpose of splitting travel costs.
You acknowledge and agree that:
The Company reserves the right to modify, suspend, or discontinue Pool services at any time. Participation in Pool rides is subject to availability, safety considerations, and Platform policies.
You shall not:
Violation may result in immediate suspension or termination.
The Services may be offered through different ride categories or service options based on vehicle type, pricing tier, or operational models. Such categories may include economy, premium, two-wheeler, or other transportation formats. Drivers may operate under different contractual arrangements with the Company or as independent service providers. The Company reserves the right to modify or discontinue any category at any time.
The Application may integrate third-party services including:
The Company does not control such third parties and is not responsible for their services. Your use of such services may be governed by their separate terms and privacy policies. Google Play and device manufacturers are not parties to these Terms.
All rights, title and interest in the Application, Services, software, trademarks, logos, content and platform architecture belong exclusively to the Company or its licensors. Nothing in these Terms grants you ownership or intellectual property rights. You shall not use Company branding without written permission.
The Services may be subject to interruption, delay, maintenance, or technical failures. The Company does not guarantee uninterrupted availability.
To access most features of the Services, you must create and maintain an active personal rider account ("Account"). To register, you may be required to provide certain personal information, including but not limited to:
Registration is completed through mobile number verification via OTP or any other authentication method determined by the Company. You must be at least 18 years of age to create an Account.
You agree to provide accurate, current, and complete information at all times and to promptly update your Account if any details change. The Company reserves the right to suspend or terminate Accounts containing false, misleading, outdated, or incomplete information.
Unless expressly permitted in writing by the Company:
Any activity conducted through your Account shall be deemed to be performed by you.
You are solely responsible for maintaining the confidentiality of your login credentials, OTPs, and device access. You agree to immediately notify the Company of any unauthorized use of your Account. The Company shall not be liable for losses arising from unauthorized access unless caused directly by the Company's negligence.
You are fully responsible for:
made through your Account. This applies even if the activity was performed by someone else using your device.
The Company may, at any time, require identity verification or KYC documentation to:
Failure to provide requested verification may result in restricted access or Account suspension.
The Company reserves the right to:
without liability, where reasonably necessary for:
Use of the Services requires access to device location services. You acknowledge and consent to:
Disabling location permissions may prevent proper functioning of the Application.
By creating an Account, you consent to receive:
You may opt out of promotional communications, but essential service messages cannot be disabled.
You agree to use the Services only for lawful purposes and in compliance with all applicable laws, regulations, and local rules.
You shall not use the Services for:
The Services are provided strictly for personal use. You shall not use the Rider Application for:
You understand that using the Services may result in charges for transportation services provided by Drivers ("Charges").
Charges may include, without limitation:
Fare estimates shown prior to booking are indicative only and final Charges may vary based on actual trip duration, distance, traffic conditions, route changes, waiting time, or other operational factors.
You may pay Charges using:
By selecting a payment method, you authorize the Company (acting as a limited payment facilitation agent for Drivers where applicable) to collect Charges on behalf of the Driver. Payment collected through the Application shall be treated as payment made directly to the Driver.
The Company may offer in-app wallet facilities and promotional credits. Wallet balances and promo credits:
The Company reserves the right to revoke promotional benefits at any time without liability.
You acknowledge that Charges may increase during periods of high demand, limited Driver availability, special events, or adverse conditions ("Dynamic Pricing"). You are responsible for Charges applicable at the time of booking, regardless of prior pricing.
If you cancel a ride after Driver assignment, or if cancellation occurs due to Rider unavailability, incorrect pickup details, or repeated no-shows, a cancellation fee may be charged. Cancellation fees are intended to compensate Drivers for time and fuel.
If your selected digital payment method fails, you agree that:
Outstanding balances must be settled before further use of Services.
Charges may include applicable taxes such as GST in accordance with Indian law. Tax invoices or digital receipts may be made available through the Application or via email/SMS.
All payments made through the Platform are generally non-refundable once a trip has been completed. However, the Company may, at its sole discretion, issue full or partial refunds or fare adjustments in the following circumstances:
For partially completed trips, refunds (if applicable) shall be calculated proportionately based on distance travelled, time elapsed, or system records.
Refunds may be issued either to the original payment method or as in-app wallet credits, at the Company's discretion.
For Pool services, refunds (if applicable) shall apply only to the Rider's individual contribution and not to the total pooled fare.
All refund requests must be submitted through the Platform's customer support within a reasonable time from completion of the trip.
Cash payments, where applicable, are normally non-refundable unless supported by verifiable evidence.
The Company reserves the right to deny refund requests that are repetitive, abusive, fraudulent, or unsupported by Platform data.
Refund processing timelines may vary depending on the payment provider or banking institution.
The Company's decision regarding refunds shall be final and binding.
You shall be responsible for costs arising from damage to vehicles or excessive cleaning caused during your ride beyond normal wear and tear ("Damage or Cleaning Fees"). Where a Driver submits a verified claim supported by evidence, the Company reserves the right to charge such amounts to your selected payment method or wallet. Such amounts are non-refundable.
Drivers may accept voluntary tips. Tips are optional and are not included in Charges unless explicitly selected by you. The Company does not mandate tipping.
Digital receipts and trip summaries will be made available through the Application or via registered contact details. You are responsible for reviewing Charges promptly and reporting issues within a reasonable time.
The Company reserves the right to:
The Services are provided on an "as is" and "as available" basis.
To the maximum extent permitted under applicable law, the Company disclaims all representations and warranties, whether express, implied or statutory, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement.
The Company does not guarantee:
You acknowledge that transportation services are provided by Drivers and not by the Company itself. Your use of the Services is entirely at your own risk.
Drivers may be independent third parties or Company-associated personnel. Regardless of classification, each Driver operates the vehicle and provides transportation directly to you. The Company does not assume responsibility for Driver conduct, driving behaviour, vehicle condition, or compliance with traffic laws. Any disputes, injuries, losses or damages arising from rides primarily lie between you and the Driver, except where required by law.
To the maximum extent permitted by Indian law, the Company shall not be liable for:
The Company is not responsible for lost, stolen, or damaged personal items left in vehicles. Recovery assistance, if provided, is voluntary and not guaranteed.
You agree to indemnify, defend and hold harmless the Company, its directors, officers, employees, agents and affiliates from and against any claims, damages, losses, liabilities, costs and expenses (including reasonable legal fees) arising out of or related to:
The Company reserves the right, at its sole discretion, to temporarily suspend or permanently terminate your Account, access to the Applications, or use of the Services at any time, with or without prior notice, if the Company reasonably believes that you have:
The Company may impose temporary restrictions on your Account while investigating suspected violations. During suspension:
Suspension does not waive the Company's right to permanent termination.
Upon termination:
Termination does not release you from liabilities incurred prior to termination.
You may request Account deletion by contacting support at: support@evecotrip.com
Deletion requests are subject to:
Certain data may be retained as required by law.
The Company reserves the right to:
Failure to cooperate may result in termination.
The following provisions survive termination:
You agree to behave respectfully, lawfully, and responsibly while using the Services. You shall not:
The Company reserves the right to suspend or terminate Accounts for violations.
You must be at least 18 years old to create an Account. Minors may only travel when accompanied by an adult Account holder. You accept full responsibility for minors accompanying you.
You agree NOT to transport:
Drivers may refuse trips involving prohibited items.
You must not:
Drivers may refuse service if safety is compromised.
You must:
Failure to comply is at your own risk.
In emergencies, contact local authorities immediately. The Company may share trip and location data with law enforcement where legally required.
You are responsible for:
The Company is not responsible for lost items.
You shall not use the Rider App for:
The Company may monitor trips, communications, ratings, and activity for:
Users may submit ratings, reviews, feedback, comments, images or other content ("User Content"). By submitting User Content, you grant the Company a worldwide, royalty-free, perpetual, irrevocable licence to use, reproduce, modify, distribute and display such content for operational, marketing and improvement purposes.
You confirm that your User Content:
The Company reserves the right to remove or moderate any User Content without notice.
Riders and Drivers may rate each other. The Company does not guarantee accuracy of ratings and is not responsible for opinions expressed. Repeated low ratings or misconduct may result in account restriction or termination.
The Company collects personal data including:
Processing is done in accordance with Indian data protection laws.
By using the Application, you consent to real-time and background GPS tracking during rides and when the Application is active.
Location data is used for:
Disabling location services may limit functionality.
Your data may be shared with:
The Company does not sell personal data.
The Company is a technology platform only and does not provide transportation services. Drivers are independent third parties or contracted operators. The Company does not guarantee:
Users agree to exercise personal judgment and caution during rides. Emergency features provided are supplementary only.
Nothing in these Terms creates employment, agency or partnership between Riders and the Company or between Riders and Drivers. Drivers operate independently or under separate contractual arrangements.
The Company shall not be liable for failure or delay caused by events beyond reasonable control including:
The Company may update these Terms or modify Services at any time. Material changes will be notified through the Application. Continued usage constitutes acceptance.
You may not transfer your rights. The Company may assign its rights without restriction.
If any provision is held invalid, remaining provisions remain enforceable.
These Terms constitute the complete agreement between you and the Company regarding Rider Services.
For support or legal notices, please contact us:
Email: support@evecotrip.com
Phone: +91 9565837503
Address: 3rd Floor, KH No-298/1, Lily Apartment, Gadaipur, New Delhi, Delhi – 110030
Jurisdiction: Delhi, India