Privacy Policy

1. Introduction

Welcome to Eveco. Eveco Trip Private Limited. ("Eveco", "we", "us", or "our") is committed to protecting and respecting your privacy. This Privacy Policy describes how we collect, use, share, and protect your personal information when you use our ride-hailing and ridesharing platform, including our mobile applications, websites, and related services (collectively, the "Platform" or "Services").

This Privacy Policy applies to:

• Riders who request transportation services through the Platform
• Drivers who provide transportation services through the Platform
• Passengers who share rides with others (ridesharing users)
• Anyone who visits our website or contacts us

By using Eveco's Services, you acknowledge that you have read and understood this Privacy Policy and consent to the collection, use, and sharing of your information as described herein.

2. Data Controller

Eveco Trip Private Limited., with registered office at Unit-6 3rd Floor, Kh No-298/1 Lily Green Apartment, Gadaipur, New Delhi, Delhi – 110030, acts as the data controller for the personal information collected through our Platform.

If you have questions about this Privacy Policy or wish to exercise your data protection rights, you may contact our Data Protection Officer at: privacy@eveco.com

3. Information We Collect

We collect several types of information from and about users of our Services:

3.1 Information You Provide Directly

Account Registration Information

When you create an Eveco account, we collect:

• Full name
• Email address
• Phone number
• Profile photograph (optional)
• Date of birth
• Password and authentication credentials

Driver-Specific Information

If you register as a driver, we additionally collect:

• Driver's license information and verification documents
• Vehicle registration, insurance, and inspection documents
• Vehicle make, model, color, and license plate number
• Background check information and results
• Tax identification information for payment processing
• Bank account or payment card details for receiving earnings

Payment Information

For riders, we collect:

• Payment card information (credit/debit card numbers, expiration date, CVV)
• Billing address
• Payment transaction history

Note: Payment card information is processed by our third-party payment processors and is not stored directly on Eveco servers. We retain only the last four digits and card type for display purposes.

Trip and Ride Information

• Pickup and drop-off locations
• Route taken during the trip
• Trip duration and distance
• Trip fare and payment details
• Driver and rider ratings and reviews
• In-app messages between drivers and riders

Ridesharing Information

For ridesharing services, we additionally collect:

• Travel preferences and regular routes
• Number of available seats (for drivers offering rides)
• Passenger preferences (e.g., music, conversation, pets)
• Cost-sharing arrangements and payment splits

Communications and Support

• Customer support inquiries and correspondence
• Feedback, ratings, and reviews
• Survey responses
• Recorded phone calls with customer service (where permitted by law)

3.2 Information Collected Automatically

Location Data

We collect precise or approximate location information from your mobile device when you use our Services:

• Real-time GPS location (when app is in use and with your permission)
• IP address-based approximate location
• Background location (for drivers, when enabled and permitted by law)
• Wi-Fi and Bluetooth beacon information

Location Permissions: You can control location sharing through your device settings. Please note that disabling location services may limit your ability to use certain features of the Platform, such as requesting rides or providing accurate pickup/drop-off information.

Device Information

• Device type, model, and operating system
• Unique device identifiers (IMEI, UDID, advertising ID)
• Mobile network information
• Device settings and preferences
• App version and configuration

Usage Data

• App features used and frequency of use
• Pages viewed and time spent on each page
• Clicks, scrolls, and other interactions
• Search queries and search results
• App crashes, errors, and performance data

Sensors and Motion Data

• Accelerometer and gyroscope data (for detecting movement and orientation)
• Motion activity data (walking, driving, stationary)
• Device barometer data (for altitude detection)

Cookies and Similar Technologies

We use cookies, web beacons, and similar tracking technologies to collect information about your browsing activities. For detailed information, please see our Cookie Policy.

3.3 Information from Third Parties

• Background check providers (for driver verification)
• Identity verification services
• Payment processors and financial institutions
• Marketing partners and analytics providers
• Social media platforms (if you connect your account)
• Other users who provide information about you (e.g., if someone books a ride on your behalf)
• Publicly available sources and data aggregators

4. How We Use Your Information

We use the information we collect for the following purposes:

4.1 Providing and Improving Our Services

• Facilitate ride requests and match riders with drivers
• Enable ridesharing connections between users traveling similar routes
• Process payments and manage billing
• Calculate fares using dynamic pricing based on demand, distance, and time
• Provide customer support and respond to inquiries
• Optimize routes and provide navigation assistance
• Send trip receipts, notifications, and service updates
• Maintain and improve Platform functionality and performance

4.2 Safety and Security

• Verify driver identity, qualifications, and background
• Authenticate user accounts and prevent unauthorized access
• Detect and prevent fraud, abuse, and illegal activities
• Investigate safety incidents and respond to emergencies
• Share information with law enforcement when legally required
• Monitor Platform usage for security threats and policy violations
• Enable emergency features and assist first responders

4.3 Communications

• Send transactional messages about your account and trips
• Provide promotional offers and marketing communications (with your consent)
• Send push notifications about ride status and important updates
• Deliver surveys and request feedback
• Share news, feature announcements, and Platform changes

4.4 Legal and Compliance

• Comply with applicable laws, regulations, and legal processes
• Respond to lawful requests from government authorities
• Enforce our Terms of Service and other policies
• Protect our legal rights and defend against claims
• Maintain records for tax and accounting purposes

4.5 Analytics and Research

• Analyze usage patterns and user behavior
• Conduct market research and develop new features
• Create aggregated and anonymized data for analysis
• Improve machine learning algorithms and AI models
• Generate statistics and reports about Platform usage

4.6 Personalization

• Customize your user experience based on preferences
• Provide personalized recommendations for routes and services
• Display relevant promotional offers and content
• Remember your saved addresses and preferences

5. How We Share Your Information

We share your information in the following circumstances:

5.1 With Other Users

For Riders:

• Drivers see your first name, profile photo, pickup location, and destination
• Your phone number is masked to protect privacy while enabling communication
• After trip completion, drivers only see approximate pickup and drop-off locations
• Your rating of the driver is anonymous

For Drivers:

• Riders see your first name, profile photo, vehicle details, and license plate
• Your average rating and number of trips completed are visible to riders
• Your approximate location is shared when en route to pickup
• Your phone number is masked to protect privacy

For Ridesharing Users:

• Participants in a shared ride can see basic profile information of other passengers
• Travel preferences and route information are shared to facilitate ride matching
• Ratings and reviews may be shared among rideshare participants

5.2 With Service Providers

We share information with third-party service providers who perform services on our behalf:

• Payment processors (e.g., Stripe, PayPal) for transaction processing
• Background check providers for driver verification
• Cloud storage and hosting providers
• Analytics and marketing service providers
• Customer support platforms
• SMS and email communication services
• Map and navigation service providers
• Insurance providers (for coverage and claims processing)

These service providers are contractually bound to use your information only for providing services to Eveco and must maintain appropriate security measures.

5.3 For Legal Purposes

We may disclose your information when required by law or to protect our rights:

• In response to valid legal requests from law enforcement or government agencies
• To comply with subpoenas, court orders, or legal processes
• To investigate and prevent fraud, security threats, or illegal activities
• To protect the safety and rights of Eveco, our users, and the public
• In connection with legal proceedings or claims

5.4 Business Transfers

If Eveco is involved in a merger, acquisition, bankruptcy, dissolution, reorganization, or sale of assets, your information may be transferred as part of that transaction. We will provide notice before your information is transferred and becomes subject to a different privacy policy.

5.5 With Your Consent

We may share your information with third parties when you explicitly consent to such sharing, such as:

• Connecting your Eveco account with third-party apps or services
• Participating in promotions or partner programs
• Sharing trip details with emergency contacts

5.6 Aggregated and Anonymized Data

We may share aggregated or anonymized information that cannot reasonably be used to identify you with:

• Business partners for joint research and analytics
• Government agencies for transportation planning
• Academic researchers for studies
• The public through reports and statistics

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

• Account Information: Retained for the duration of your account and up to 7 years after account closure for legal and regulatory compliance
• Trip Data: Maintained for 7 years for dispute resolution, safety investigations, and tax purposes
• Location Data: Precise location data is retained for the duration of a trip plus 7 years; aggregated location data may be retained indefinitely
• Payment Information: Transaction records retained for 10 years for accounting and tax compliance
• Communications: Customer support records retained for 6 years; in-app messages between users deleted after 60 days unless related to a safety incident
• Marketing Data: Retained until you opt out or for 3 years of inactivity

After the retention period, we will delete or anonymize your personal information. Some information may be retained in backup systems for a limited time but will be permanently deleted in accordance with our data retention schedule.

7. Your Rights and Choices

7.1 Access and Portability

You have the right to:

• Access your personal information through your account settings
• Request a copy of your data in a structured, machine-readable format
• Download your trip history, payment records, and account information

To request a copy of your data, visit Settings > Privacy > Download Your Data in the Eveco app or contact us at privacy@eveco.com.

7.2 Correction and Update

You can update your profile information, payment methods, and preferences directly in your account settings. If you need assistance updating information, please contact our support team.

7.3 Deletion

You may request deletion of your account and personal information by:

• Using the "Delete Account" option in Settings > Privacy
• Contacting us at privacy@eveco.com

Please note that we may retain certain information as required by law or for legitimate business purposes, such as fraud prevention, safety investigations, and legal compliance. Deletion requests will be processed within 30 days.

7.4 Marketing Communications

You can opt out of receiving promotional emails and notifications by:

• Clicking the "Unsubscribe" link in any marketing email
• Adjusting notification preferences in Settings > Notifications
• Contacting us at privacy@eveco.com

Please note that you cannot opt out of transactional messages necessary for the operation of our Services (e.g., trip confirmations, payment receipts, safety alerts).

7.5 Location Services

You can control location tracking through your device settings. Note that disabling location services may limit certain features, such as requesting rides with precise pickup locations.

7.6 Cookies and Tracking

You can manage cookie preferences through your browser settings or by visiting our Cookie Settings page. For more information, see our Cookie Policy.

8. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. Our security practices include:

• Encryption of data in transit and at rest using industry-standard protocols
• Regular security assessments and penetration testing
• Multi-factor authentication for account access
• Secure data centers with physical and logical access controls
• Employee training on data protection and security best practices
• Incident response procedures for security breaches
• Limited employee access to personal information on a need-to-know basis

While we strive to protect your personal information, no security system is impenetrable. We cannot guarantee the absolute security of your data. If we become aware of a security breach that affects your information, we will notify you as required by applicable law.

9. Children's Privacy

Eveco's Services are not intended for children under the age of 18. We do not knowingly collect personal information from children under 18. If you are under 18, you may not use our Services or provide any information to us.

If we learn that we have collected personal information from a child under 18 without verification of parental consent, we will delete that information as quickly as possible. If you believe we have collected information from a child under 18, please contact us immediately at privacy@eveco.com.

10. Third-Party Services and Links

Our Platform may contain links to third-party websites, applications, or services that are not operated by Eveco. We are not responsible for the privacy practices of these third parties. We encourage you to review the privacy policies of any third-party service before providing your information.

Third-party services integrated with our Platform include:

• Social media platforms (for account linking and sharing)
• Payment processors
• Map and navigation services
• Analytics providers

When you use third-party services through our Platform, you may be subject to their separate terms and privacy policies.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, legal requirements, or other factors. When we make material changes, we will notify you by:

• Sending an email to the address associated with your account
• Displaying a prominent notice in the Eveco app
• Updating the "Last Updated" date at the top of this policy

Your continued use of our Services after the effective date of the updated Privacy Policy constitutes your acceptance of the changes. We encourage you to review this Privacy Policy periodically to stay informed about our privacy practices.

12. Contact Information

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

13. Glossary

• Driver: An individual who provides transportation services through the Eveco Platform
• Rider: An individual who requests and receives transportation services through the Eveco Platform
• Ridesharing: A service where multiple passengers share a single trip, often with cost-sharing arrangements
• Personal Information: Information that identifies, relates to, or could reasonably be linked to an individual
• Platform: Eveco's mobile applications, websites, and related services
• Processing: Any operation performed on personal information, including collection, storage, use, and disclosure