Legal
Last updated: February 2, 2026
These Driver Terms and Conditions ("Driver Terms") govern your access to and use of the driver mobile application, website, systems, content, products and services (collectively, the "Driver App" or "Services") made available by Eveco Trip Private Limited (the "Company", "we", "us", or "our"), a company incorporated under the laws of India, having its registered office in Delhi, India. These Driver Terms constitute a legally binding agreement between you ("Driver", "you", or "your") and the Company.
PLEASE READ THESE DRIVER TERMS CAREFULLY BEFORE ACCESSING OR USING THE DRIVER APP.
By registering as a driver, accessing, or using the Driver App, you acknowledge that you have read, understood, and agree to be bound by these Driver Terms, including any supplemental policies, guidelines, or standards referenced herein. If you do not agree to these Driver Terms, you may not access or use the Driver App or Services.
The Company operates a technology platform that enables Drivers to connect with riders seeking transportation or related mobility services. The Company does not provide transportation services and does not operate as a transport carrier.
You acknowledge that:
You expressly acknowledge and agree that:
You further acknowledge that you are not entitled to employee benefits including but not limited to provident fund, gratuity, insurance, paid leave, or minimum wages.
The Company operates a mixed-driver model, including both Company-affiliated drivers and independent drivers. Unless separately documented in writing, your participation under these Driver Terms shall be treated as that of an independent Driver. Any Company-owned vehicles or special arrangements shall be governed by separate written agreements.
The Company reserves the right to modify these Driver Terms at any time. Updated Terms shall be effective upon posting in the Driver App or on the Company website. Your continued use of the Driver App after such updates constitutes acceptance of the revised Driver Terms.
Additional policies including Driver Guidelines, Safety Policies, Vehicle Standards, Payment Policies, and Privacy Policy form an integral part of these Driver Terms. In case of conflict, these Driver Terms shall prevail unless explicitly stated otherwise.
You may not assign or transfer these Driver Terms without prior written consent of the Company. The Company may freely assign these Driver Terms.
The Driver App constitutes a technology-based platform that facilitates connections between Drivers and riders seeking transportation or related mobility services.
You expressly acknowledge and agree that:
The Company's role is strictly limited to providing digital infrastructure, booking management, routing assistance, payment facilitation, location-based services, and related technical tools.
The Driver App uses automated systems, algorithms, and location-based logic to:
You acknowledge that ride allocation is automated and not guaranteed. The Company makes no representation regarding minimum earnings, trip volume, or ride frequency. The Company reserves the right to modify platform logic at any time.
Once a Driver accepts a trip request, cancellation by the Driver is strictly prohibited except in severe and unavoidable circumstances. In such cases, cancellation may only be processed through the Company's customer support team, and not directly by the Driver within the Application. Severe circumstances may include vehicle breakdown, medical emergency, safety threat, or other critical situations as determined by the Company. All cancellations are subject to Company review and approval. Unauthorised or repeated cancellation attempts may result in penalties, suspension, or permanent deactivation.
You acknowledge and consent that the Driver App may collect, monitor, and process real-time and background location data while:
Location data may continue to be collected for a limited time after trip completion for compliance, dispute resolution, and safety purposes. Disabling location services may result in restricted functionality or suspension of access.
The Driver App may enable in-app calling or messaging between Drivers and riders. All such communications may be recorded or monitored for safety, quality assurance, legal compliance, and dispute resolution. You agree not to misuse communication tools.
The Company does not guarantee uninterrupted access to the Driver App. Temporary outages may occur due to maintenance, upgrades, network failures, or force majeure. The Company bears no liability for downtime or service interruptions.
The Company may offer optional incentives, bonuses, or promotions. Such programs:
Eligibility is subject to performance, ratings, compliance, and other internal metrics.
Riders may rate Drivers and submit feedback. The Company reserves the right to use ratings to:
Ratings form part of platform integrity and are not subject to negotiation.
Operational data including trip metrics, performance indicators, behavioral patterns, and safety signals may be analyzed by the Company to improve Services. Such data may be anonymized and aggregated.
You are free to use other platforms or engage in independent transportation services, provided such activity does not violate these Driver Terms or applicable laws.
To access or use the Driver Application and provide transportation services through the Platform, you represent and warrant that you:
The Company reserves the right to reject, suspend, or terminate onboarding at its sole discretion if any eligibility requirement is not satisfied.
You agree to provide accurate, complete, and up-to-date copies of all documents required by the Company, including but not limited to:
You authorise the Company to verify your documents directly or through third-party agencies. Submission of false, expired, altered, or misleading documentation constitutes a material breach of these Terms and may result in immediate deactivation.
The Company may conduct identity checks, police verification, and background screening either directly or through authorised third-party agencies. You expressly consent to such verification and acknowledge that continued access to the Platform is conditional upon satisfactory verification results. Failure or refusal to complete verification may lead to suspension or permanent removal from the Platform.
You represent that any vehicle used on the Platform:
The Company may require periodic vehicle inspections. Non-compliance may result in service restrictions or deactivation.
You acknowledge and agree that you operate as an independent service provider and not as an employee, agent, or representative of the Company. Nothing in these Terms creates any partnership, joint venture, employment, or agency relationship. You retain sole control over how you provide services, subject to Platform policies, safety standards, and applicable law. You are solely responsible for your taxes, insurance, statutory contributions, and regulatory compliance.
Completion of onboarding does not guarantee activation. The Company reserves the right to approve, delay, suspend, or deny access to the Driver Application at its sole discretion. Access may be withdrawn at any time for compliance, safety, operational, or legal reasons.
You agree to provide services in a professional, respectful, and lawful manner at all times. Without limitation, you shall:
Any violation may result in immediate suspension or permanent deactivation.
Once a trip request is accepted, you are expected to complete the ride unless a genuine and unavoidable reason exists, including but not limited to:
Drivers are not permitted to cancel trips for personal convenience, fare preference, destination dislike, or incentive manipulation. Repeated or unjustified cancellations may result in penalties, temporary suspension, reduced visibility on the Platform, or permanent deactivation.
You shall not:
Any such acts may lead to immediate termination and legal action.
You agree to:
The Company may temporarily suspend access pending investigation of safety concerns.
Riders may rate Drivers after each trip. The Company reserves the right to monitor performance metrics including ratings, cancellations, complaints, acceptance rates, and service quality. Consistently low ratings or repeated complaints may result in warnings, training requirements, suspension, or deactivation.
The Platform may onboard two categories of Drivers:
Certain Drivers operate under direct engagement with the Company ("Company Drivers"). Such Drivers acknowledge and agree that:
Company Drivers may be subject to operational supervision, performance standards, and internal policies as communicated by the Company from time to time.
Drivers who are not designated as Company Drivers ("Independent Drivers") operate as independent service providers and:
subject to Platform policies and applicable law.
Nothing in these Terms shall be construed to create an employment relationship for Independent Drivers. Company Drivers, where applicable, shall be governed by separate engagement terms, internal policies, or agreements in addition to these Terms.
You agree to cooperate fully with any safety, compliance, or legal investigation conducted by the Company or authorities. Failure to cooperate may result in immediate deactivation.
Fares displayed on the Driver Application are estimates generated by the Platform based on distance, time, demand, location, service type, tolls, taxes, and other applicable factors. Final fares may vary due to route changes, waiting time, rider modifications, toll charges, or technical adjustments. The Company reserves the right to modify fare calculations at any time.
You are entitled to receive a portion of the trip fare after deduction of:
The Company does not guarantee any minimum earnings, ride volume, or income.
You agree that the Company may charge a commission or service fee wherever applicable, on completed trip. The commission rate may vary by city, service type, or promotion and may be updated from time to time. Continued use of the Platform constitutes acceptance of revised rates.
Trips may be paid by Riders through:
For cash trips, you act as a collection agent on behalf of the Company and agree to remit the Company's commission portion as instructed. Failure to remit cash dues may result in account suspension, and can be pursued for legal action.
Driver earnings will be settled to your registered bank account or wallet on a periodic basis as determined by the Company. Settlement timelines are indicative and may vary due to banking delays, compliance checks, or operational reasons. The Company is not responsible for delays caused by third-party payment processors or banks.
The Company reserves the right to adjust earnings for:
Such adjustments may be deducted from future payouts.
You are solely responsible for:
The Company may deduct tax at source as required by law.
If a Rider reports damage, excessive dirt, or misconduct and the claim is verified, the Company may facilitate recovery from the Rider or deduct amounts from Driver earnings where appropriate. Conversely, if a Driver causes loss to the Company, recovery may be deducted from Driver balances.
You acknowledge that earnings depend on market demand, rider availability, location, acceptance rates, and external factors. The Company does not promise any fixed or minimum income.
You agree to maintain, at your own cost and expense, valid and continuous insurance coverage as required under applicable Indian laws, including but not limited to:
Insurance policies must remain active at all times while providing services through the Platform. Failure to maintain valid insurance may result in immediate suspension or permanent deactivation.
You must immediately report any accident, injury, vehicle damage, or safety incident occurring during or in connection with a trip through the Driver Application or to Company support.
You agree to:
Failure to report incidents may result in account termination.
You acknowledge and agree that:
You remain fully responsible for:
The Company shall not be liable for losses arising from Driver conduct.
To the fullest extent permitted by law, the Company's total cumulative liability arising from or relating to these Terms shall not exceed the total platform fees earned from the Driver during the preceding three (3) months. Indirect, incidental, punitive, or consequential damages are excluded.
You agree to indemnify and hold harmless the Company, its directors, officers, employees, and agents from any claims, losses, damages, liabilities, penalties, or legal expenses arising from:
The Company reserves the right, at its sole discretion, to temporarily suspend or permanently deactivate your Driver Account, with or without prior notice, for reasons including but not limited to:
Immediate permanent deactivation may occur for serious misconduct including:
The Company may impose temporary limitations including:
Such actions do not require formal notice.
Upon termination:
Where permitted by law, the Company is not obligated to disclose detailed reasons for deactivation, especially where fraud, safety, or legal risk is involved.
Sections relating to payments, indemnity, liability, dispute resolution, and confidentiality shall survive termination.
You acknowledge and agree that the Company may collect, store, process, and use personal information including but not limited to:
Such data is collected for onboarding, identity verification, service delivery, safety monitoring, fraud prevention, compliance, customer support, and platform improvement.
The Driver Application collects location data while the app is running in foreground and background, including during active trips and while awaiting ride requests.
Location data is used for:
Disabling location access may restrict or prevent Platform usage.
The Company may share Driver data with:
Data sharing occurs strictly for operational, legal, or safety purposes.
By using the Platform, you expressly consent to data collection, processing, storage, and transfer in accordance with applicable Indian laws. You also consent to receiving service-related calls, emails, and SMS notifications.
Personal data will be retained only as long as required for:
The Company uses reasonable administrative, technical, and physical safeguards to protect personal information. However, no system is fully secure, and the Company does not guarantee absolute data security.
You agree not to misuse Rider data or Platform information. Unauthorised sharing, recording, or exploitation of Rider data is strictly prohibited and may result in immediate termination and legal action.
The Driver Application, Rider Application, websites, software, algorithms, databases, user interfaces, designs, trademarks, logos, content, and all related intellectual property rights are and shall remain the exclusive property of the Company or its licensors. Nothing in these Terms grants you any ownership interest in the Platform.
Subject to compliance with these Terms, the Company grants you a limited, non-exclusive, non-transferable, revocable license to access and use the Driver Application solely for providing services through the Platform. This license does not permit:
You shall not:
Any feedback, ideas, or suggestions you provide may be used by the Company without restriction or compensation.
The Company reserves the right to monitor Platform usage and take action against violations including suspension, termination, or legal proceedings.
You agree to keep confidential any non-public information relating to the Company, Platform operations, pricing models, Rider data, business processes, or technical systems ("Confidential Information"). Confidential Information shall not be disclosed, shared, or used for any purpose outside these Terms.
You shall not attempt to bypass the Platform by soliciting Riders for off-platform services or establishing independent arrangements with Riders introduced through the Platform. Violation may result in immediate termination and legal action.
All disputes shall first be resolved through mutual discussion. If unresolved, disputes shall be referred to mediation under Indian law.
If mediation fails within sixty (60) days, disputes shall be finally resolved by arbitration under the Arbitration and Conciliation Act, 1996.
Proceedings shall remain confidential.
These Terms shall be governed by and construed in accordance with the laws of India. Courts at Delhi shall have exclusive jurisdiction for interim relief.
The Company shall not be liable for failure or delay caused by events beyond reasonable control including natural disasters, strikes, internet outages, government actions, pandemics, or technical failures.
The Company may modify these Terms at any time. Continued use after updates constitutes acceptance.
You may not assign your rights without Company consent. The Company may assign freely.
If any provision is held invalid, remaining provisions shall remain effective.
These Terms constitute the entire agreement between you and the Company and supersede prior arrangements.
Failure to enforce any provision shall not constitute waiver.
Sections relating to payments, liability, indemnity, confidentiality, dispute resolution, and intellectual property survive termination.
If you have any questions about these Driver Terms and Conditions, please contact us:
Email: support@evecotrip.com
Phone: +91 9565837503
Address: 3rd Floor, KH No-298/1, Lily Apartment, Gadaipur, New Delhi, Delhi – 110030